Privacy Policy


Protecting your privacy is top of our priorities list.

It is our duty under The Data Protection Act 1998 and the new GDPR regulations that are coming into force at the end of May to let you know how we intend to use your personal information once you have visited our website , or have contacted us via our online contact form, via email or by telephone.




By "we" I mean me, Caroline Coles the owner of Cover with Love.  I am a Sole Trader and the Data Processor, so in simple terms, I am the person who processes any data you give to me.


When you visit our website, some data about the type of device you are using, the location you are browsing from, the time you are visiting, and your computer IP address is automatically collected by our website cookies software system. As you continue to browse our website, cookies help us to gather information about what pages you visit, how long you view each page and how you interact with the site.

Cookies are small text files that are placed on your device’s hard drive through your website browser every time you visit any particular website. It is possible to disable cookies on your browser and you can find out more information on how to do this here...

Additionally, when you contact Cover with Love via our online contact form, or via email, we collect certain basic information from you such as your name, email address and telephone number.  You may deem it necessary to furnish us with your home address also. This is what we call “contact information”.  We do not collect any further personal data from you.


We use your contact information to respond to your queries and to reply to your emails. We use your telephone number to contact you should we need to discuss elements of your quote or your upcoming event and will use your email address (or home address if you prefer) to send over booking confirmation documents in order to process your booking.


We do not send marketing emails at this time, but should this change, you will be notified and given the appropriate opt in/opt out  options.

We keep the information collected for a maximum of 7 years to comply with applicable laws and regulations, to inform the HMRC if requested or other lawful request for information we receive. We also keep this information should we need to protect our rights in a court of law.


We never share your contact information, as gathered when you contact us yourself, with any other businesses, companies or third parties and will only use this information for the nature of our business to provide you with the services that you have requested from us.


Cover with Love do not aim any of their products or services at children or persons under the age of 16. If you are contacting us on behalf of another person and are under 16 years of age, you must have consent from a parent or guardian.


You can find out more information about the new GDPR regulations via the Information Commissioners Office here...

You can also use the ICO website to report any concerns you may have here...



It is possible to request that we remove any of the data collected about you. Please contact us via email at and we will delete your information.

If you have any further questions regarding the use of cookies, this privacy policy or the information collected then do not hesitate to get in touch.